Last updated: September 2025

At Goldbar420, your satisfaction is our priority. We are committed to providing you with the highest quality CBD and hemp products. If for any reason you are not completely satisfied with your purchase, our flexible return policy is here to support you.

30 days from the date of receipt of your order to initiate a return.

✓ Unopened and unused products in their original packaging
✓ Defective products or damaged during shipping
✓ Our mistakes (wrong product shipped)
✓ Intact packaging with all accessories and documentation

✗ Opened or partially consumed products (for hygiene and safety reasons)
✗ Customized or made-to-order products
✗ Sale or clearance items (except if defective)
✗ Returns initiated after 30 days

• Contact our customer service by email: contact@goldbar420.com
• Or via our contact form on the website
• Provide your order number and reason for return

• You will receive a Return Merchandise Authorization (RMA) number within 24-48h
• Detailed instructions for packaging and shipping

• Carefully pack products in their original packaging
• Include the RMA number clearly visible on the package
• Ship to the address provided in your authorization

• Defective products or damaged items
• Our mistakes
• Orders over $75 (satisfaction return)

• Returns for change of mind (orders < $75)
• Return shipping fee: chf 9.90

• 24-48h after receiving your return for inspection
• 3-5 business days for refund to your original payment method

• Product price in full (if eligible)
• Initial shipping costs (only if product defective or our mistake)
• Return fees refunded according to conditions above

Immediate exchange at no additional cost.

• Possible subject to availability
• Price difference to be paid if applicable
• Reshipping fee: chf 4.90

• Immediately photograph packaging and product
• Contact us within 48h of receipt
• Full replacement or refund guaranteed

• Free laboratory quality test
• Priority replacement
• Round-trip shipping costs covered

📧 Email: contact@goldbar420.com
📞 Phone: +41 78 267 37 34
🕒 Hours: Monday-Friday 9AM-6PM EST

Return Address:
Goldbar420 - Returns Department
Les jaccolats 6,1853 Yvorne, Switzerland

All our CBD and hemp products are:

• Laboratory tested by independent facilities
• Compliant with regulations (Federal and State)
• Traceable from seed to final product
• THC-free guaranteed (> 1%)

Your return information is processed in accordance with our Privacy Policy. Data is retained only for the time necessary to process your request.

Can I return an opened CBD product?
No, for hygiene and safety reasons, only unopened products can be returned.

What if I lost my receipt?
Contact us with your order number, we can retrieve your purchase information.

Are return fees always my responsibility?
No, they are free for defective products or our mistakes.

This policy may be modified at any time. Changes take effect immediately on the website. For any questions, our team remains at your disposal.

Goldbar420.com - Your satisfaction, our commitment